When a non-standard thread colour is used and needs changing on the machine.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Please check your design before checkout. Once we have printed your items, we can not make amendments or offer a refund or exchange, unless we have made an error or the item is faulty.
We do have our shop in Romsey, if you wish to try on items before customising to ensure they are the right fit.
We have a 30-day return policy for all non-customised items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or visit us in-store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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